#1: The fact that there was basically NO RETURN POLICY. You believe that? The girl told me that customers had a whopping 48 hrs after delivery to decide if they wanted to return such a purchase. I was floored. Turns out (and this is such a peachy nugget, folks), if after 48 hrs, we find that we don't like the item(s) in question, in this case, the washer and dryer, we'd have to call LG and "convince them" to take them back. And, if LG, in all their glorious generosity and consideration towards customers, decides NOT to take them back, we're stuck with these things anyway. I guess the company figures that 48 hrs is more than enough time to decide if we like them or not. Yeah, because that's how I want to spend the next 48 hrs. No sleep. Just using the washer and dry and really getting to try out and discover all the intricacies of machines that take at least a week of exploration and kill-me-now laundry in order to decide we like them or not.
#2: The second thing on my kiss-my-ass list was the warranty matter. I'm the iconic warranty girl who lives by the mantra that if it costs more than $100 and there's a warranty available, I'm in. Well, according to the salesgirl, Home Depot doesn't allow you to extend the warranty after the five-year run you purchase at day one.
That being said, at the price we got them, despite being bothered and bringing these issues up with the salesgirl, we went ahead and made the deal. Now, they haven't been delivered yet, and we've decided to buy them at SEARS instead, so I called Home Depot, and the girl on the phone tells me that I can't cancel the order because it's already left the warehouse.
Apparently, I need to refuse the delivery come tomorrow when they show up, and THEN, I can get my refund. Is that not the most ridiculous policy? I could give a rat's hairy butt if they've left the warehouse. If I haven't gotten these things yet, I should have every right to cancel any time, which, btw, is what the salesgirl told me I could do; apparently, she was "wrong" in telling me that. Well, I've never been one to back down from a consumer-related problem, especially when I'm the consumer in question, so Home Depot better watch out, because I don't care who I have to go to war with. I AM NOT GOING TO BE STIFFED HERE! And make no mistake: I WILL NOT BE DEALING WITH HOME DEPOT EVER AGAIN!!!!!