#1: The fact that there was basically NO RETURN POLICY. You believe that? The girl told me that customers had a whopping 48 hrs after delivery to decide if they wanted to return such a purchase. I was floored. Turns out (and this is such a peachy nugget, folks), if after 48 hrs, we find that we don't like the item(s) in question, in this case, the washer and dryer, we'd have to call LG and "convince them" to take them back. And, if LG, in all their glorious generosity and consideration towards customers, decides NOT to take them back, we're stuck with these things anyway. I guess the company figures that 48 hrs is more than enough time to decide if we like them or not. Yeah, because that's how I want to spend the next 48 hrs. No sleep. Just using the washer and dry and really getting to try out and discover all the intricacies of machines that take at least a week of exploration and kill-me-now laundry in order to decide we like them or not.
#2: The second thing on my kiss-my-ass list was the warranty matter. I'm the iconic warranty girl who lives by the mantra that if it costs more than $100 and there's a warranty available, I'm in. Well, according to the salesgirl, Home Depot doesn't allow you to extend the warranty after the five-year run you purchase at day one.
That being said, at the price we got them, despite being bothered and bringing these issues up with the salesgirl, we went ahead and made the deal. Now, they haven't been delivered yet, and we've decided to buy them at SEARS instead, so I called Home Depot, and the girl on the phone tells me that I can't cancel the order because it's already left the warehouse.
Apparently, I need to refuse the delivery come tomorrow when they show up, and THEN, I can get my refund. Is that not the most ridiculous policy? I could give a rat's hairy butt if they've left the warehouse. If I haven't gotten these things yet, I should have every right to cancel any time, which, btw, is what the salesgirl told me I could do; apparently, she was "wrong" in telling me that. Well, I've never been one to back down from a consumer-related problem, especially when I'm the consumer in question, so Home Depot better watch out, because I don't care who I have to go to war with. I AM NOT GOING TO BE STIFFED HERE! And make no mistake: I WILL NOT BE DEALING WITH HOME DEPOT EVER AGAIN!!!!!
Actually, most businesses, when an item is ordered like that, have the same policy. You have to remember that once an item has been shipped, they can't just call the driver back to the warehouse. Your washer and dryer aren't the only items in the truck. Refuse delivery, and then a refund can/will be made. Otherwise the business runs the risk of having someone cancel an order, get their money back, and then accept the delivery.
ReplyDeleteAs far as warranty's go, we never bother. The warranty is nothing more than a 'make you feel good' deal for extra money. The fine print in each makes them worth less than the paper they're printed on. (Just our experience, anyway.) I have an LG washer, (top loader this time, next time I'm getting a front loader!) and it's worked great for me.
Also...I don't know about where you live, but 48-72 hours is usual for returns.
Just saying...
Well that sucks, then. Just sayin'....LOL. We canceled the order yesterday, thank god. We went ahead and bought them at Sears, which, it turns out, has a 60-day policy. Imagine that. A company that considers the customer....LOL
DeleteGlad it all worked out for you! I swear, buying appliances can be a major pain in the rear! I have a Whirlpool refrigerator we bought back in October of 1985, from the local appliance store (they gave us a better deal than Sears or Penneys at that time, plus free delivery!) and that sucker is STILL running just fine. We always say very nice things in front of it, LOL! I know that we're actually on 'borrowed time' at this point. I'm hoping it continues to work until we're ready to redo the kitchen. A subject that Hubby and I argue about on a weekly basis...*grin*
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